1 Overview
NinoGame ("we," "us," "our," or "the Platform") values your privacy. This Privacy Policy explains what personal data we collect from players in the Philippines, how we use and protect it, and what rights you have over your own information when you use ninogame.xyz.
This policy applies to everyone who visits, registers on, or plays any game on NinoGame — whether you're playing Tongits on your phone, betting on a PBA game, or simply browsing our platform. By creating a NinoGame account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.
Note: This Privacy Policy forms part of NinoGame's Terms and Conditions. In the event of any conflict between the two documents, the Terms and Conditions will take precedence to the extent of the inconsistency.
NinoGame takes its obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously. We are committed to processing your personal data lawfully, fairly, and transparently at all times.
2 Data We Collect
To provide a safe, personalised, and fully functional gaming experience on NinoGame, we collect various categories of personal data. Below is a clear breakdown of what we collect and why.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID | Account verification, KYC compliance, age verification |
| Contact Data | Email address, mobile number, home address | Account communications, support, withdrawal verification |
| Financial Data | GCash/Maya number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, OS, session data | Security monitoring, fraud prevention, platform optimisation |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Fair play enforcement, responsible gaming, personalisation |
| Preference Data | Favourite games, communication preferences, language settings | Personalised experience, relevant promotions |
| Communication Data | Support chat logs, emails, feedback forms | Customer support quality, training, dispute resolution |
We do not collect more data than necessary for the purposes described above. You are not required to provide every field, but incomplete or inaccurate data may limit your access to certain NinoGame features, particularly withdrawals.
3 How We Collect Your Data
NinoGame collects personal data through the following means:
- Direct interactions: When you fill out the registration form, complete KYC verification, submit a support request, or communicate with our team.
- Automated technologies: Through cookies, session logs, and analytics tools as you browse and use the platform. These help us understand how players use NinoGame and improve the experience.
- Payment processors: When you make a deposit or withdrawal via GCash, Maya, GrabPay, Coins.ph, InstaPay, BDO, BPI, UnionBank, or Visa/Mastercard, our payment partners share relevant transaction information with us.
- Third-party identity verification services: We use regulated third-party KYC providers to verify your identity documents as part of our compliance obligations.
- Publicly available sources: In some cases, we may verify information using publicly available data or government databases, consistent with our AML and regulatory compliance duties.
4 How We Use Your Data
NinoGame uses your personal data strictly for the following purposes. We do not use it for anything beyond what is described here without your explicit consent.
- To create, maintain, and manage your NinoGame account.
- To verify your identity and age in compliance with Philippine gaming regulations.
- To process deposits, withdrawals, and other financial transactions securely.
- To detect and prevent fraud, money laundering, and other illegal activities on the platform.
- To personalise your gaming experience and show you promotions that are genuinely relevant to your activity.
- To provide customer support and resolve disputes or complaints efficiently.
- To send you transactional communications such as account alerts, withdrawal confirmations, and security notifications.
- To send you marketing communications about NinoGame promotions — but only if you have opted in. You can opt out at any time.
- To enforce our Terms and Conditions and maintain the integrity of the platform.
- To support responsible gaming initiatives, including monitoring for signs of problem gambling behaviour.
- To comply with legal and regulatory requirements, including those of the Philippine Data Privacy Act, AML laws, and our gaming licence conditions.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS from NinoGame, you can unsubscribe at any time through the link at the bottom of any marketing message or by contacting us at support@ninogame.xyz. Opting out of marketing will not affect your ability to receive transactional communications about your account.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (RA 10173), NinoGame must have a valid legal basis for processing your personal data. We rely on the following bases depending on the specific type of processing:
- Contractual necessity: Processing required to provide the services you've signed up for — account management, payments, and game access.
- Legal obligation: Compliance with Philippine AML laws, gaming regulations, tax requirements, and data privacy legislation.
- Legitimate interests: Fraud prevention, security monitoring, responsible gaming enforcement, and general platform improvement — always balanced against your privacy rights.
- Consent: Marketing communications and certain optional data processing where we ask for your explicit agreement. You can withdraw consent at any time.
6 Data Sharing & Third Parties
NinoGame does not sell, rent, or trade your personal data to third parties for their own marketing purposes — ever. We only share your data in the limited circumstances described below.
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard networks, and InstaPay operators — to facilitate deposits and withdrawals.
- KYC/Identity verification providers: Regulated service providers who help us verify your identity documents securely and confidentially.
- IT and hosting providers: Technology partners who host our platform infrastructure. All such partners are contractually bound to protect your data and process it only under our instructions.
- Game content providers: Third-party game studios whose titles appear on NinoGame may receive anonymised gameplay statistics — but never your personal identifying information without a separate agreement.
- Regulatory and law enforcement authorities: Where required by Philippine law, court order, or our gaming licence obligations, we may disclose your data to government agencies, the National Privacy Commission (NPC), or law enforcement bodies.
- Business transfers: In the event of a merger, acquisition, or sale of NinoGame's assets, your data may be transferred to the new owner, subject to the same privacy protections described in this policy.
Our Commitment: Any third party that receives your personal data is required by contract to maintain the same level of data protection NinoGame applies. We do not allow our partners to use your data for their own purposes.
7 Data Retention
NinoGame retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and our gaming licence conditions. Here's a general guide to our retention periods:
- Active account data: Retained for the full duration your account is active with NinoGame.
- Account and transaction records: Retained for a minimum of five (5) years after account closure, in line with AML and financial reporting obligations under Philippine law.
- KYC/identity documents: Retained for the legally required period following account closure, typically five (5) to seven (7) years.
- Customer support communications: Retained for up to three (3) years to assist with dispute resolution and service quality improvement.
- Marketing consent records: Retained until you withdraw your consent, plus a reasonable period for compliance documentation.
When data is no longer needed, it is securely deleted or anonymised so it can no longer be associated with you.
8 Security Measures
We take the security of your personal data very seriously. NinoGame implements multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, misuse, or disclosure:
- SSL/TLS Encryption: All data transmitted between your device and NinoGame servers is encrypted using industry-standard SSL/TLS protocols — the same level used by Philippine banks.
- Data encryption at rest: Sensitive data stored on our servers, including financial details and identity documents, is encrypted.
- Two-Factor Authentication (2FA): Optional but strongly recommended for all player accounts to add an extra layer of login security.
- Regular security audits: Our platform undergoes regular penetration testing and vulnerability assessments by independent security professionals.
- Access controls: Only authorised NinoGame staff with a specific business need can access personal data, and all such access is logged and monitored.
- Fraud detection systems: Automated systems monitor for suspicious transaction patterns, unusual login behaviour, and other indicators of fraud or account compromise.
While we do everything we can to protect your data, no online platform can guarantee 100% security. You also play a role — use a strong, unique password for your NinoGame account and never share your login credentials with anyone.
9 Cookies & Tracking Technologies
NinoGame uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here's what we use and why:
- Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session, and remembering your preferences. You cannot opt out of these without losing platform functionality.
- Analytics cookies: Help us understand how players navigate NinoGame so we can improve the platform. Data is aggregated and anonymised.
- Functionality cookies: Remember your settings and customisations, such as your preferred language and game layout.
- Security cookies: Help detect and prevent fraudulent activity and protect your account.
You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of NinoGame. We do not use third-party advertising cookies or behavioural tracking for advertising purposes.
10 Your Privacy Rights
As a NinoGame player in the Philippines, you have specific rights under the Data Privacy Act of 2012 (RA 10173). We are committed to honouring these rights promptly and without unnecessary hassle.
To exercise any of these rights, please contact our Data Protection Officer at support@ninogame.xyz. We will respond to all valid requests within 15 business days. In some cases, we may need to verify your identity before processing your request.
11 Protection of Minors
NinoGame is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps specifically to prevent underage access.
If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on NinoGame, please contact us immediately at support@ninogame.xyz so we can investigate and act promptly.
12 Changes to This Privacy Policy
NinoGame may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you by email to your registered address or through a prominent notice on the platform.
The "Last Updated" date at the top of this page always shows the most recent version. We encourage you to review this Privacy Policy periodically so you're always aware of how your data is being handled. Your continued use of NinoGame after any update constitutes acceptance of the revised policy.
13 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests related to this Privacy Policy or how NinoGame handles your personal data, please reach out to us. We have a dedicated Data Protection Officer (DPO) responsible for overseeing data privacy compliance across the platform.
- Email (DPO & General Privacy Queries): support@ninogame.xyz
- Live Chat: Available 24/7 on ninogame.xyz — fastest option for urgent matters
- FAQ: Visit our FAQ page for quick answers to common privacy questions
For complaints that we have not resolved to your satisfaction, you have the right to escalate to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. We always recommend reaching out to us first so we have the opportunity to address your concern directly.
Response Time: We aim to acknowledge all privacy requests within 3 business days and fully resolve them within 15 business days. Complex requests involving large amounts of data may take longer — we'll keep you updated.
